Support

We reply to every message within 24 hours on business days.

Talk to a human

The fastest way to get help is the chat inside the app — open Chats and start a support conversation. If you cannot sign in, use the details below.

Send us a message

Please do not include your card number, password or sensitive health details in this message.

Common questions

I didn't get the verification code

Check your spam folder first — the code expires after a few minutes, so request a new one from the app if it has been a while. If it still doesn't arrive, email us with the address you registered.

I paid but my booking is still pending

Payment confirmation can take a minute or two to reach us. If your booking is still pending after 15 minutes, send us the transaction reference from your bank or wallet and we will resolve it.

My therapist didn't show up

Tell us within 48 hours and we will refund the session in full or return it to your package, and help you rebook.

How do I change my password?

In the app: Profile → Settings → Change password. If you are locked out, use 'Forgot password' on the sign-in screen and we will email you a reset link.

How do I delete my account?

See the account deletion page →

BondWell support is not an emergency line. If you are in crisis or at risk of harming yourself or someone else, contact your local emergency number or go to the nearest hospital immediately.