You can permanently delete your BondWell account and the personal data linked to it at any time, using either of the two options below. You do not need a reason, and we will not try to talk you out of it.
Option 1 — Delete it yourself in the app
- Open the BondWell app and sign in.
- Go to Profile.
- Tap Settings.
- Tap Delete account.
- Confirm. Your account is scheduled for deletion immediately.
Option 2 — Ask us to delete it
Fill in the form below (it opens your email app with everything filled in), or email privacy@bondwell.net directly from the address registered to your account. We may ask one verification question before deleting, so that nobody else can delete your account.
What gets deleted
- Your profile: name, email address, phone number, profile photo and language preference.
- Your booking and session history.
- Your chat messages with therapists and with support.
- Your notification settings and your device's push notification token.
- Your active packages and any remaining sessions in them.
- Your saved login sessions — you are signed out on every device.
What we keep, and for how long
| Data | Why we keep it | How long |
|---|---|---|
| Payment and invoice records | Required by accounting and tax law | Up to 5 years from the transaction |
| Records needed for an open dispute or legal claim | To establish, exercise or defend legal claims | Until the matter is resolved |
| Anonymised statistics | Cannot be linked back to you | Indefinitely |
Everything else is deleted or irreversibly anonymised.
How long it takes
Requests sent through this page are actioned within 30 days, and usually much sooner. We email you a confirmation once the deletion is complete. Deletion in the app takes effect immediately.
Before you delete: if you have unused sessions in a paid package, contact support@bondwell.net first. Deleting your account ends your access to them, and they cannot be restored afterwards.
Questions about your data? See the Privacy Policy or write to privacy@bondwell.net.